Delivery Policy

This policy explains how and when you receive what you buy from O2Ten. It applies alongside our Terms of Service.

Everything we sell is digital

O2Ten does not ship any physical goods. There is nothing to post, courier or track, and we never charge a shipping or handling fee. Every product is delivered electronically to the account you bought it with.

When you get access

Access is granted immediately on successful payment, normally within a few seconds. You do not need to wait for a confirmation email before using what you bought.

• Community Membership. Immediate Jobs, Job Resources, Extraordinary Skills and the member community unlock across every O2Ten site as soon as the payment is confirmed.
• Optimizer Credits. Credits land in your wallet immediately and can be spent on the resume optimizer straight away.
• Premium. Because it is arranged personally, Premium begins with a connect call. Platform access unlocks on payment, and the Managed Applications work starts once that call has happened and a specialist is assigned.
• One-to-one session. A booking confirmation reaches your email immediately on payment, carrying the date, the time and the Google Meet joining link. The session itself is a live 40-minute video call, so it is delivered at the time you picked rather than the moment you pay. Nothing is posted or couriered for it either.

Sessions are delivered on Google Meet

One-to-one sessions are held over Google Meet at the scheduled time, using the link in your booking confirmation. There is nothing to install and nothing to collect. You can move the slot free of charge at any point before it starts, as set out in the Cancellation Policy.

Where it is delivered

Everything is delivered to the O2Ten account tied to the email address you paid with, across o2ten.com, immediate-jobs.o2ten.com, job-resources.o2ten.com, extraordinary.o2ten.com and community.o2ten.com. Sign in with that email and your purchase is there. We also send a receipt to that address.

If access does not unlock

If your payment succeeded but nothing unlocked, email support@o2ten.com from the address on your account with the date and amount of the charge. We will either restore access or refund the payment, whichever you prefer, as set out in the Refund Policy. We aim to reply within two working days.

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